Terms and Conditions

Terms and conditions:

Ilona gives a 100% money back guarantee.

Are you not 100% satisfied with the article? Do not worry, Ilona will refund you the full amount (excluding sending costs). Please return within 8 days after receipt and in original condition.

All mentioned prices are our wholesale prices excluding VAT.

Delivered items remain the property of Ilona`s Silver & Gemstones until the full sum has been paid to us by the customer.

By placing an order, you agree with these conditions.

For pick-up, the rules and times imposed by the municipality apply. Therefore, it can only be collected by appointment on Tuesday, Wednesday and Thursday between 1 and 3 pm.

Not happy, money back

We strive for 100% satisfaction and you can always exchange or return within 14 days.
You can find a link to our return form at the bottom of the website.

IMPORTANT!!!!! Pack the return shipment well and firmly !! We can not compensate damaged items.

It is not possible to return or exchange goods that are custom made for the buyer.

Privacy policy: Your data (such as address and email address) will only be used for sending your order and sending mail by us or companies with whom we have a processing agreement such as PostNL for tracking codes.